Reservations

Booking Travel Products

You may search availability and rates and complete bookings for flights, hotels, vacation rentals, cars, cruises, tours, activities and other travel products via our website, mobile app, over the phone or by email.

All rates displayed are subject to change until purchased. Hotels, airlines and other travel suppliers may accept or reject any booking at their discretion. We act as the intermediary agent in securing all reservations.

Age and Identity Requirements

You must be at least 18 years old with a valid government-issued ID to make bookings. Certain travel products may have minimum age requirements for check-in and participation. These will be clearly specified.

You are responsible for ensuring all guest information provided, including name, age and identity details, is accurate. Airlines and many suppliers require exact name matches against government-issued IDs used for travel.

Payment Policies

We accept most major credit cards including Visa, Mastercard, American Express and Discover. Other secure payment methods may be available. You authorize charges upon us securing your reservations.

Flights must be paid in full at time of booking. Hotels require advance deposit with remaining balance due before arrival, as stipulated. Vacation rentals require full rental fees paid upfront.

For customized travel packages, a 25% deposit is due initially with final payment for all reserved products due 60 days prior to departure. Your travel documents will only be released once full payment is completed.

Cancellations and Changes

Cancellation policies, change fees and refund eligibility for all travel products are set by the individual airline, hotel, tour operator or other supplier. We have no authority to make exceptions to supplier policies.

Check cancellation policies carefully before booking. Some rates are non-refundable. Change fees generally apply to flight, hotel and car reservations if not cancelled by the supplier's established deadlines.

You may cancel or change most reservations through your online account, mobile app or by contacting our support team. Refund processing time varies.

Booking on Behalf of Others

If you make bookings on behalf of additional travelers, it is your responsibility to ensure those guests consent to these terms and conditions. You are financially accountable for all transactions made on their behalf.

Trip Protection Services

For your convenience, we offer optional trip protection services on vacation packages through trusted partners. These include:

Travel Insurance - Comprehensive plans safeguarding against trip interruptions, transportation delays, medical emergencies, baggage issues and other contingencies. Specific coverage details, limitations and exclusions apply per plan.

Rental Car Protection - Collision damage waiver and liability insurance options for rental cars booked through us. Coverage details vary based on provider's terms.

You will be presented with available protection options suited to your itinerary and given the opportunity to enroll during the checkout process. We advise reading full plan details carefully prior to purchase.

Rewards Program

As a valued customer, you can enroll in our rewards program to earn points on qualified bookings made directly through us.

Earn 1 point for every $1 spent on eligible hotels, flights, rental cars and activities. Points can be redeemed for statement credits to use towards future bookings or other rewards.

Program terms and point redemption values are subject to periodic change. For complete details, visit our Rewards Program page.

Usage Policies

Permitted Usage

The Phantom Xpress website and mobile apps may be used strictly for legitimate individual travel planning and purchasing purposes. Commercial use is prohibited without express authorization.

Intellectual Property

All content and materials including images, logos, reviews and trademarks appearing on our website, mobile apps and communications are the exclusive property of Phantom Xpress and our partners.

User Account Responsibilities

If you register for an account, you are responsible for maintaining the confidentiality of your login credentials and all activities that occur in relation to your account. Let us know immediately if you believe your account has been compromised.

Prohibited Activities

You agree not to:

• • Use our services for any unlawful, illicit or fraudulent activity
• • Use bots, scrapers or other automated methods to search, reserve, copy or manipulate our website or services
• • Transmit offensive, obscene, illegal or objectionable content
• • Harass or harm any other user in any way
• • Violate the intellectual property rights of Phantom Xpress or any third party
• • Post fake reviews of travel products or services
• • Attempt to impersonate another user or person
• • We reserve the right to immediately terminate any account engaging in prohibited activities or violating these terms of use.

Disclaimers

Third Party Services

We link to third party websites and services solely as a convenience. We are not responsible for the content, functionality, or availability of any such site or service. All dealings with third parties are solely between you and said party.

Travel Advice

We provide recommendations regarding destinations, activities, travel products, services, health precautions, and other aspects of trip planning and execution using available information and reasonable care. However, we cannot guarantee the accuracy of all such advice.

It is your responsibility to further research and validate any critical information affecting your travels. We do not bear liability for how you interpret or choose to rely on the travel advice provided.

Force Majeure Events

We are not liable for failure to perform our obligations during times of force majeure events including wars, strikes, riots, crime, terrorism, epidemics/pandemics, natural disasters or any other cause reasonably beyond the control of Phantom Xpress.

Disclaimers of Warranty

YOUR USE OF PHANTOM XPRESS IS AT YOUR OWN RISK. WE PROVIDE OUR WEBSITE, SERVICES AND COMMUNICATIONS “AS IS” WITHOUT WARRANTIES, EXPRESSED OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL PHANTOM XPRESS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL DAMAGES ARISING FROM USE OF OUR WEBSITE, MOBILE APPS, PRODUCTS OR SERVICES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Legal Disputes

These terms and conditions and the relationship between you and Phantom Xpress shall be governed by the laws of the State of California. Any disputes that cannot be resolved directly shall be referred to binding arbitration within the state of California.

Modifications to Terms

Phantom Xpress reserves the right to revise these terms and conditions by posting updated content herein at any time with reasonable notice provided to users. You are responsible for reviewing updates periodically for changes. Continued use of our services after such changes constitutes your consent to the revised policies.

Contact Us

For any questions about these terms and conditions of use, please contact us at:
Phantom Xpress Inc.
1301 Sheridan Ave
Chico, CA 95926
Email: info@phantomexpress.com Phone: +1-855-526-0289